01Start with us
Email hello@fieldfinders.us with the booking reference, what happened and what you would like done. We acknowledge within one working day and aim to resolve within five.
02Money disputes
If a booking was not honoured, if the land was not as described, or if you were charged for something you cancelled in time, tell us before you raise it with your bank. We can usually refund it the same day. A chargeback filed first takes weeks and freezes the booking record while it runs.
03Damage to land
Landowners should report damage within seventy two hours of the visit with photographs. We will suspend the detectorist's account while we look into it, put both sides in touch, and give you the written agreement and the booking record to support a claim. We do not adjudicate the claim itself, and we do not indemnify it.
04Finds disagreements
The search agreement you both signed decides it. We will supply a copy of the signed agreement and the finds log against the booking. If the agreement is silent our standard split applies.
05If we cannot settle it
We will write to you setting out our final position and why. From there you are free to take it further through the courts of the state in which FieldFinders is established, and nothing on this page takes away a right you have by statute.